Return and refund policy

Last updated: December 03, 2025
Applies To: Orders placed on Toolavo.shop (USA only)

All returns must be authorized by our support team before being sent back. Unauthorized returns will not be processed.

1. Return Eligibility

Duration: 30-Day Return

If you are not satisfied with the products. You can return your purchase within 30 days for a full refund.

• Returns must be requested within 30 days of receiving the order.
• Items must be unused, undamaged, and in original packaging.
• Proof of purchase (order number or receipt) is required.
• Certain items, including personal care items, customized products, or clearance items, may not be eligible for return.
• Contact our support team before sending a return: support@toolavo.shop

Products Return Address:
Toolavo
900 Wilshire Blvd
Los Angeles, CA 90017
United States

2. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• Use a trackable shipping method.
• Toolavo is not responsible for lost items during return shipping.

3. Return Shipping Cost

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

4. Return Shipping Time

Return shipping typically takes 5–12 business days depending on your carrier and location.

5. Damaged or Incorrect Items

• Inspect your order upon delivery.
• Report damaged, defective, or incorrect items within 30 days of delivery.
• Contact: support@toolavo.shop with:

1. Order number
2. Description of the issue
3. Photos of the item

We will provide a full refund or replacement for confirmed issues.

 

6. Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at support@toolavo.shop.

7. Refund Process

• Once we receive and inspect your returned item, we will notify you of approval or rejection.
• If approved, you’ll be automatically refunded on your original payment method within 10 business days
• you have 30 days after receiving your item to request a return.
• Shipping fees are non-refundable

8. Exchanges

• We only replace items if they are defective, damaged, or incorrect.
• For optional exchanges, place a new order separately.

9. Non-Returnable Items

• Gift cards
• Downloadable digital products
• Final sale or clearance items
• Used or damaged items not due to our error

10. Need Help?

You can always contact us for any return question at support@toolavo.shop. 

📧 Email: support@toolavo.shop
📞 Phone: +1 (213) 495-4229

Business Address:
Toolavo
900 Wilshire Blvd
Los Angeles, CA 90017
United States

Business Hours: Mon–Fri 10:00 AM – 8:00 PM (PST)